Frequently Asked Questions

How much is shipping?

Please review our Shipping Policy for rates.

Can I come for pick-up?

Pickup option will be allowed on orders using CAD as currency, minimum purchase $20 and shipping address Niagara Falls, Ontario. If any of these conditions is unsatisifed, the pickup option will not be offered. We will charge symbolic $0.10 for pickup and you will receive pickup instructions once your order is ready. If payment is made in advance electronically and we don't know you, we may ask for photo ID.

If you are not from Niagara Falls and still able to come pick-up, please change your address city to Niagara Falls and province/state to Ontario. Unfortunately, even if you are not from here, we will have to charge provincial sales tax.

Which countries you provide service to?

Andorra, Australia, Austria, Belgium, Bermuda, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Croatia, Republic of, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Japan, Jersey, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mauritius, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Russian Federation, Saint Pierre and Miquelon, San Marino, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States.

If your country is not in above list, we either had problems with delivery or your country is embargoed by Canada or USA. If you still want to order with us, please change your profile to one of countries we mail to, submit order but DO NOT PAY, then email us for updated invoice and payment instructions. We will consider $100+ orders from non-embargoed countries but will require shipping service with full international tracking and insurance (starting at $40).

What is Standard shipping method?

It is most economical shipping method available to us. Orders may ship from Canada or USA, at our choice. We may choose to upgrade postal service to Priority at our discretion. If you require Priority, please select Priority, if we upgraded your previous order, does not mean we will do it on this one.

What is Priority shipping method?

Priority is Expedited Parcel™ for Canadian orders, Priority Mail for USA orders and Priority Mail International for international orders. Please clink the link of the respective service and check carrier websites for service standards to your area. We may choose to mail heavy orders in Canada/USA by Fedex or UPS Ground instead.

What is Express shipping method?

Express is Xpresspost™ for Canadian orders, Express Mail for USA orders and Express Mail International for international orders. Please clink the link of the respective service and check carrier websites for service standards to your area.

We do not currently offer Express shipping via automated website checkout. Please submit your order and request updated invoice.

Can you ship by other service?

If you require specific service by CanadaPost, USPS or UPS and/or particular packaging, submit your order via website, inform us of your requirements and wait for adjusted invoice, which may take up to 1 business day.

For example, if your shipping address is outside Canada/USA and you require tracking number, please submit order and request updated invoice.

How long to receive my order?

Depends on your selected service, please review our Shipping Policy for details.

Most Canadian and US customers receive orders in 1-2weeks. If order shipping in Canada contains bulky items and we choose to mail it from USA, it may take even 4 weeks. Many international customers receive orders in 2-3weeks, some countries (e.g. Italy, Brazil) take longer.

I would like to add new item or change my order

We are very sorry, but we cannot add or modify already placed and paid orders.

I am from Canada, will I have to pay customs duties and brokerage fees?

You will not. Although we may mail your order from USA, we will not mail Canadian orders over value $20 from USA and Canadian customers do not need to worry about duties (Canada personal duty free import limit is C$20).

Can you mark my shipment as gift?

No. Sorry, this would be violation of customs regulations.

How to pay?

We accept PayPal, major credit cards denominated in any currency supported by this website.

Also accepting Canadian or US postal Money Orders and welcome CAD denominated bank transfer or MoneyGram.

Purchases over $200 shipping outside Canada and USA may require bank transfer or MoneyGram.

What is New Old Stock?

These products are unused but may have been stored for extended period of time.

Why some products are out of stock?

Most out-of-stock products will be replenished, however there are some that may have been discontinued.

Will you find the parts for me?

We might, depending on how busy we are.